1. Consider what is causing the problem. (Is it the employee, or is it the situation?)

2. Ask the employee why he/she is having a problem. (Look for ways to provide assistance.)

3. Focus on behavior, not personality.

4. Be specific in your criticism. (Provide specific examples of what the employee can do to improve.)

5. Set expectations. (Give one assignment with a firm deadline.)

6. Review performance and repeat process. (How often you repeat the cycle depends on your patience and the demands of your organization.)